Customer Service Portal

Real-time management of information and preferences for internal teams.

Instantly action Data subject requests to update information and contact preferences.

Add a Customer Service Portal to your Cassie platform to empower your call centre, customer service or sales teams to update records in a matter of seconds. Your in-house customer service team can effortless receive calls from your Data Subjects and update their personal information and contact preferences. Be responsive to customer requests whilst keeping everything accurate and in sync.

Update and protect personal information securely.

Power to your teams

Give your teams access to your consent database via an easy-to-use customer-service portal. Using a simple but powerful search function, your operatives can find, view and update a Data Subjects personal information and contact preferences within a few quick clicks.

Configure to your requirements

You decide which fields are visible to operatives and which ones can be edited, giving them access to the exact information they need whilst protecting important or sensitive information from being overwritten without authorisation.

Effectively manage Data Subject Access Requests

Give your teams access to the information that they need to fulfil Subject Access Requests well within regulation time limits.

Customer Service Portal features.

Customer Service Portal Cassie personal information & consent management

Quickly query your database

Choose which identifying fields can be searched by operatives.

Customer Service Portal Cassie personal information & consent management

Protect sensitive information

Hide sensitive personal information from unauthorised views.

Customer Service Portal Cassie personal information & consent management

Reduce data exposure or overwrite risk

Choose which fields can be seen and which fields can be edited by operatives.

Customer Service Portal Cassie personal information & consent management

Update details in real time

Reassure Data Subjects that their information requests have been handled in a timely manner.

Compatible with your existing systems.

Our flexible APIs mean that Cassie is compatible with your existing business, sales and marketing systems and platforms including:

“From our contact, Syrenis have taken a cooperative and thoroughly professional approach to working with us. We have been particularly impressed by the depth of their knowledge, the quality of their advice and clear desire to help us realise the full benefit of the software.”

Katheryn Davies – Customer Communications Manager, Mitsubishi

Trusted by.

Cassie software is trusted by and powers many leading enterprises and governments across the globe including: