Customer Service Portal

Real-time management of information and preferences for internal teams.

Transform your Data Subjects’ experience with your brand and instantly action any requests to update information and contact preferences.

The Cassie Customer Service portal empowers your in-house teams to provide efficient and reactive customer service. Your call centre, customer service or sales teams can take the important calls from your Data Subjects about their personal information and contact preferences and Cassie enables them to update records in a matter of seconds.

Be responsive to Data Subjects’ requests whilst keeping everything accurate and in sync.

Your customer details to hand when you need them.

Give your teams access to your consent database via our easy-to-use Customer Service portal. Using a simple but powerful search function, your operatives can find, view and update a Data Subjects personal information and contact preferences in a few quick clicks.

Be in control of what data your teams have access to.

You decide which fields are visible to operatives and which ones can be edited, giving them access to the details they need whilst protecting important or sensitive information from being overwritten without authorisation.

Quickly manage Subject Access Requests.

Give your teams full access to the information that they need to fulfil Subject Access Requests well within regulation time limits. Our interactive dashboard provides full reporting on requests per region, requests in progress and requests completed.

Big features that make a big difference to your organisation.

Customer Service Portal Cassie personal information & consent management

Quickly query your database

Choose which identifying fields can be searched by operatives.

Customer Service Portal Cassie personal information & consent management

Protect sensitive information

Hide sensitive personal information from unauthorised views.

Customer Service Portal Cassie personal information & consent management

Reduce data exposure or overwrite risk

Choose which fields can be seen and which fields can be edited by operatives.

Customer Service Portal Cassie personal information & consent management

Update details in real-time

Reassure Data Subjects that their information requests have been handled in a timely manner.

“After using the Cassie Cookie Module for over a year now, we are really pleased with the product and delighted with the level of customer support we have had from Syrenis.”

Kevin Drysdale – Web Team Manager, Durham County Council

Trusted by.

Cassie software is trusted by and powers many leading enterprises and governments across the globe including: